Shipping Policy

Last updated: November 2025
Calm delivery — from our hands to yours.

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Overview

At SUENBEYA, we want every order to reach you smoothly and safely.
Our shipping process is designed to balance efficiency, care, and clarity — reflecting the calm simplicity our brand stands for.

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Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email once your order has been shipped.

If there is any delay due to stock, address verification, or other reasons, we will notify you promptly.

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Estimated Delivery Time

Destination Estimated Delivery Time
United States 7–15 business days
Europe 10–18 business days
Asia Pacific 5–12 business days
Other Regions 10–25 business days

Please note that these are estimated times only.
Weather, customs inspections, or carrier delays may affect the actual delivery schedule.

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Shipping Methods

We partner with trusted international couriers such as YunExpress, 4PX, and SF Express Global to ensure reliable global coverage.

All orders include tracking information.
Once your order ships, you’ll receive a tracking number via email to monitor progress in real time.

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Shipping Costs

Shipping fees are calculated at checkout and may vary depending on:
• Destination country or region;
• Weight and dimensions of the package;
• Shipping method selected (if multiple options are available).

Occasionally, we may offer free shipping promotions — details will be announced on our homepage.

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International Shipping

We currently ship to most major international destinations.
However, shipping to certain remote or restricted areas may not be available.
If your region is not listed at checkout, please contact us at support@suenbeya.com for assistance.

Customs & Duties:
International orders may be subject to customs duties, taxes, or import fees charged by your local government.
These charges are not included in our prices and are the responsibility of the buyer.

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Order Tracking

Once your order has shipped, you’ll receive:
• A shipping confirmation email with a tracking link.
• Real-time updates via our logistics partners’ websites.

If your tracking number doesn’t show results after 3 business days, don’t worry — it may take some time to update in the system.

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Lost or Delayed Packages

If your order is significantly delayed or appears lost:
1. Contact the carrier directly using your tracking number.
2. If unresolved, reach out to support@suenbeya.com — we’ll help investigate with the logistics provider.

We take every lost or delayed shipment seriously and will work to resolve it calmly and fairly.

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Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before checkout.
We cannot be held responsible for packages undeliverable due to incorrect address information provided by the customer.

If you notice an error, contact us immediately — we’ll do our best to update it before dispatch.

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Damaged Packages

If your package arrives visibly damaged:
• Take clear photos of the package and product before opening (if possible).
• Contact us within 48 hours of receipt at support@suenbeya.com with your order details.
We’ll assess and offer replacement or refund options as appropriate.

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Contact

If you have any questions about shipping or delivery, feel free to contact us at:
📧 support@suenbeya.com

Quiet reliability, calm delivery — every step with care.